Service Policy
service promise
Protecting your privacy and providing you with the best customer care is of paramount importance to us. We ask for your personal details so that we can provide you with convenient access to our products, keep you up to date with news and other information we think you’d like to hear about.
normal delivery times
This depends on how and when you order. Normally, orders are dispatched the next working day. For North Island customers, this means you should receive your parcel within 2-4 working days. For South Island customers, this means you should receive your parcel within 3-5 working days. If you have not received your delivery within these time frames please email us or phone on +64 6 877 3442.
delivery charges
The charges quoted on our website are subject to change from time to time and relate to New Zealand only. If you are ordering from outside New Zealand, we will contact you with details of the delivery charges before we dispatch your order. We will endeavour to keep these costs to a minimum.
returns
If your product is found to be damaged or incorrect on delivery, please let us know. We will be happy to arrange collection and send a new consignment to you.
your privacy
We do not rent, sell or give away our mailing list, so rest assured that your details will remain confidential to Rosabella Ltd.
If you wish at any time to have your details removed from our records, please send us an email or write to us at Rosabella Ltd, PO Box 28171, Havelock North 4157, Hawke's Bay, New Zealand.
if you move
Please remember to update your contact details! Just send us an email or write to us at Rosabella Ltd, PO Box 28171, Havelock North 4157, Hawke's Bay, New Zealand or give us a call on +64 6 877 3442.
site content
All information provided on our website is presented in good faith. We have included links to other websites for your convenience and interest. We can not guarantee the completeness or accuracy of websites linked to or from this site.
security
We have systems in place to safeguard the security of your order details. Any information which you transmit to us from our order page, is sent through a secure Internet system (for those who want to know the technical details; we use industry-standard Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To make purchases from our website, you must use an SSL-enabled browser such as Internet Explorer 5.5 or later or Netscape 6.2 or later. This protects the confidentiality of your personal and credit card information while it is transmitted over the Internet). We encourage you to take every precaution to protect your personal data when you are on the Internet.
We have taken all reasonable steps to ensure that your personal information is secure. However we do not accept responsibility for any interference or damage to your computer system arising out of or relating to your use of this site or any linked site.
site access
This site is controlled and operated from New Zealand and is subject to the laws of New Zealand.
You are responsible for ensuring that your access to this site is not illegal or prohibited and for compliance with applicable local laws. You may not use or export the materials in this site in violation of New Zealand laws and regulations.
intellectual property
All intellectual property rights in this site are owned by Rosabella Ltd. If you would like to copy or reproduce any of the site content, please contact us for written permission.
jurisdiction
These terms shall be governed by and construed in accordance with the laws of New Zealand and shall be subject to the exclusive jurisdiction of the New Zealand courts.
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